Professional and ethical support
Get help over the phone and online when you’re faced with a professional challenge
In brief
- We provide guidance on professional practice issues, queries and ethical concerns
- Our services are available to all members
- Our team also monitor client monies (including trust account) audits
Help when you need it
As a member, you have access to real-world advice based on professional standards and regulations.
Our Professional Standards team can provide you with access to guidance on and clarification of your professional standards and obligations.
If you are dealing with a complex professional situation, our team can talk it through with you and provide practical advice to help you to manage ethical concerns or dilemmas in your workplace.
In some cases, we may also refer you to Chartered Accountants Advisory Group (CAAG) service for specialist support.
Contacting Professional Standards
The Professional Standards team are available Monday to Friday (excluding public holidays) by telephone and also email. Our team are highly knowledgeable and experienced Chartered Accountants.
Before getting in touch with the team, check out the support, resources and information available on our website.
Tools and resources
Find tools and resources most used by members in practice through CA Tools & Resources.
Tools and resourcesPhone calls are welcome and every endeavour will be made to provide a response as soon as possible. If your query is complex, it may take longer than usual to respond.
The types of queries the team can help you with include:
- Ethical issues and standards
- Certificate of Public Practice (CPP) requirements
- Professional indemnity insurance (PII) and liability capping questions
- Client monies audit issues
AU Bushfires - support resources
A range of resources are available to help you through the recovery where needed.
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