- You can contact us by phone, email or post
- We value our relationship with you and want to ensure it's as positive as possible
- We aim to be respectful, fair, courteous and timely when we work with you
Making a complaint
If you’re unhappy about any aspect of our service please let us know as soon as possible. You can contact us to make a complaint by phone, email or post.
Once you've passed on your concern we’ll look into it and come back to you to find a solution. If we can’t resolve your complaint straight away because it’s very complex or for another reason, we’ll let you know and give you a timeframe. We'll also let you know who will be managing your complaint.
We aim to address your complaint and resolve it within 20 working days. We value our relationship with you and set out to be respectful, fair, courteous and timely in our communications with you.
Make a complaint
If you’re unhappy about our service please let us know by phone, email or letter.Contact us