Complaints about CA ANZ

We are committed to continuous improvement by viewing all complaints as an opportunity to learn and listen to your feedback.

In brief

  • You can contact us by phone, email, social media, post or by lodging it through this website (link below)
  • We value our relationship with you and want to ensure it's as positive as possible
  • We aim to be respectful, fair, courteous and timely when we work with you
  • Anonymous reports can be made via our secure whistleblower portal, Whispli (details below)

Making a complaint

Please contact us via your preferred communication method so we can look into your concern and come back to you to find a solution. If we cannot resolve your complaint immediately for any reason, we’ll let you know and give you a timeframe for when we expect a resolution.

We value your feedback as an opportunity for us to listen to you and improve our offerings and operations.

Make a complaint

If you’re unhappy about any aspect of our service, please let us know so we can work with you to resolve the issue.

Contact us

Whistleblower Reporting

If you have reasonable grounds to believe our people have engaged in criminal conduct or other serious wrongdoing, or that something improper is happening in our organisation or systems, you can report it using our third-party, anonymous whistleblowing reporting service, Whispli, which can be accessed here.

If you or a family member do work for CA ANZ* and you use Whispli to report something that’s covered by our whistleblowing policy, we’ll keep your identity confidential (if that’s what you want) and you will be protected from disciplinary or other reprisals because you have made the report. To read more about when whistleblowers will be protected, please read the full Whistleblowing policy here.

*incl: CA ANZ Group employees, contractors, agents, consultants, officers, members of CA ANZ Council, and committee members appointed by the Board or Council.

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