Complaints about CA ANZ

We are committed to continuous improvement by viewing all complaints as an opportunity to learn and listen to your feedback.

We value your feedback as an opportunity for us to listen to you and improve our service, operations and offerings. Please contact us via your preferred communication method if you would like to complaint about Chartered Accountants ANZ. We will look into your concern and come back to you to find a solution.

Make a complaint

If you’re unhappy about any aspect of our service, please let us know so we can work with you to resolve the issue. You can submit your complaint about Chartered Accountants ANZ through the following options:

Please note: CA Program Candidates are encouraged to advise us of their concern by contacting CA ANZ and are encouraged to submit any complaint through our website using the 'Contact us' form. This is so that you can present your version of events.

In the 'Contact us' form in the 'My Enquiry Relates to' box please select 'Complaints' then in the 'In Particular' box select CA Program to assist with response efficiency.

Whistleblower Reporting

If you have reasonable grounds to believe our people have engaged in criminal conduct or other serious wrongdoing, or that something improper is happening in our organisation or systems, you can report it using our third-party, anonymous whistleblowing reporting service, Whispli, which can be accessed here.

If you or a family member do work for CA ANZ* and you use Whispli to report something that’s covered by our whistleblowing policy, we’ll keep your identity confidential (if that’s what you want) and you will be protected from disciplinary or other reprisals because you have made the report. To read more about when whistleblowers will be protected, please read the full Whistleblowing policy here.

 *incl: CA ANZ Group employees, contractors, suppliers, agents, consultants, officers, members of CA ANZ Council, and committee members appointed by the Board or Council.