FAQs

• Why are members receiving this benefit?

  Members told us in the strategic review that they wanted us to support their ongoing development by providing a greater range of tools and lifelong learning. This is why we will be providing complimentary access to LinkedIn Learning as part of the 2020-21 membership year. Normally, the annual membership cost for LinkedIn Learning is over A$350 per annum.

• When will I be able to access this benefit?

  Full and Provisional Members have been able to activate their CA ANZ LinkedIn Learning benefit since July 2019.

• What is LinkedIn Learning?

  LinkedIn Learning is an online learning platform that delivers a unique mix of world-class content, with more than 16,000 courses and 400,000 videos in 7 languages taught by industry experts. The content is constantly refreshed, with more than 35 new courses added each week.

  Courses cover business, technology and creative skills, and range from short videos to curated courses over a number of hours that can be delivered at any time on any device, such as tablets, mobiles and laptops.

  LinkedIn Learning will provide course recommendations based on your skills and experience that will help you to achieve personal and professional goals. You can display completed course on your LinkedIn profile if you wish.

• How do I access LinkedIn Learning?

  You can activate LinkedIn Learning in mid July through the My CA portal through the following steps:

  1. Go to the My CA homepage and click on the ‘LinkedIn Learning’ button, located at both the top left hand side of the page or the right hand side above the leader board:
  2. A landing page will appear. Read the terms and conditions and if you wish to continue, accept these conditions to proceed with the activation process.
  3. Enter in your existing LinkedIn account credentials using any email address associated with your LinkedIn profile or create a new account if you don’t already have one (your login and password are the same as your credentials for your LinkedIn account). Accept the privacy terms from LinkedIn Learning to continue.
  4. After you have logged in, select a job title and set of skills you are interested in learning about.
  5. You can then link your LinkedIn profile to your CA ANZ LinkedIn Learning account. Your LinkedIn Learning profile will be automatically available through your My CA portal once you have activated it.
• What if I have forgotten my LinkedIn password?

  Follow the “forgot password” link at the “sign in” icon at the top right of the page with your LinkedIn profile and go through the reset password process. Once you have reset your password, you will need to complete the activation process outlined previously.

  If you have any technical issues with LinkedIn Learning or LinkedIn in general, please check out LinkedIn’s online help tool which you can find here - https://www.linkedin.com/help/learning On the same website you can send an email to the LinkedIn Learning customer service team.

• Will my LinkedIn account be upgraded to Premium with this access? (Normally you would gain access to LiL through LinkedIn by paying for a premium account)

  No, your access to LiL is via your My CA account. There will be no change to your current level of access/membership with LinkedIn.

• What if I want to change my LinkedIn password?

  To change your password from the settings & privacy page:

  1. Click the Me icon at the top of your LinkedIn homepage.
  2. Select settings & privacy from the dropdown.
  3. Under the login and security section of the account tab, click change next to change password.
  4. Enter your current password, type your new password, and then retype it to confirm.
  5. Passwords are case-sensitive and must contain at least six characters. A good password should contain a mix of capital and lowercase letters, numbers and symbols.
  6. Select the checkbox next to require all devices to sign in with new password if you'd like to automatically be signed out of all active sessions once you change your password.
  7. Click save.
• What if I have forgotten my My CA password?

  If you have forgotten your My CA username or password, you can contact the Member Services Team at [email protected]. You can also reset your My CA password online through the login process by clicking on the “forgot my password” link.

• What if I already have a personal or corporate LinkedIn Learning account?

  LinkedIn Learning is offered through your CA ANZ membership and is free of charge. You can also have a personal LinkedIn Learning subscription through a direct subscription, the organisation you currently work for or through a LinkedIn Premium subscription. Once you are logged in, you can toggle between the LinkedIn Learning accounts and you can also transfer your learning history between these. CA ANZ will only see the learning you have done on your LinkedIn Learning account you activated through My CA.

  To switch to your other Learning account:

  1. Click Me in the top right of your Learning homepage.
  2. Below switch accounts, click on the account you would like to use to access Learning content.
  3. A new window will open with your desired Learning account information
  
• Why would I need more than one LinkedIn Learning profile?

  The CA ANZ LinkedIn Learning platform will also be a channel for you to view CA ANZ custom content that will not be made available through the standard LinkedIn Learning standard platform or other corporate platform.

• Will LinkedIn Learning courses count towards my CPD?

  Members choose their own professional development activities and can judge whether they can contribute to their professional development using the guidelines provided in the member regulations. In particular, the chosen activities must relate to a competency relevant to your current or future professional activities. CR 7 sets out the CPD requirements for all members and can be found in our members handbook here:

  https://www.charteredaccountantsanz.com/member-services/member-obligations/members-handbook

  Note: This learning is not auto-tracked, members will need to manually log CPD. All Learning is auto logged on the LinkedIn platform.

  In addition to being relevant to your current or future professional activities, as a general guide relevant higher-quality verifiable CPD is more likely to have interactive learning, sometimes have an assessment and involve teaching by competent specialists.

  It remains the member's responsibility to assess their ongoing professional development and undertake an appropriate range of learning activities and topics. It is important all members proactively manage their CPD and include any mandatory technical or ethical-based CPD requirements prescribed as part of holding a specific registration or specialisation. Members can also access information on CPD requirements for registrations and specialisations in CR7 and CR6.

• Will LinkedIn Learning automatically update my CPD log?

  No, because the LinkedIn Learning training is not provided by CA ANZ directly.

  You will need to update your own CPD log via My CA by obtaining evidence of course completion, which is easily accessed through your LinkedIn Learning account. Certificates of completion include the length of the course.

• How can I verify my LinkedIn Learning courses for my CPD log?

  You can access records of all completed LinkedIn Learning courses you wish to claim for CPD requirements by clicking on the "In Progress" tab of your CA ANZ LinkedIn Learning profile and accessing your "Learning History" summary.

  You can use the hours completed for appropriate CPD courses to enter into your CPD log via My CA.

• What is the difference between LinkedIn Learning and Lynda.com?

  Some public libraries in Australia offer access to Lynda.com. The Lynda.com content is the full LinkedIn Learning content that members can access. The differentiator is the content curation process. You will automatically have relevant courses recommended to you based on your identified areas of interest, your current role and industry and courses you have watched.

• Will LinkedIn Learning automatically update my CPD log?

  No, because the courses on LinkedIn Learning is not provided by CA ANZ directly.

  You will need to update your own CPD log manually via My CA by obtaining evidence of course completion, which is easily accessed through your LinkedIn Learning account. Certificates of completion include the length of the course. 

• How can I verify my LinkedIn Learning courses for my CPD log?

  You can access records of all completed LinkedIn Learning courses you wish to claim for CPD requirements by clicking on the "In Progress" tab of your CA ANZ LinkedIn Learning profile and accessing your "Learning History" summary.

  You can use the hours completed for appropriate CPD courses to enter into your CPD log via My CA. 

• What personal information will be provided to LinkedIn Learning by CA ANZ?

  No personal information will be provided to LinkedIn Learning without members’ individual consent. When you chose to activate this benefit, you will be provided with the full terms and conditions. If you chose to activate this member benefit, LinkedIn Learning will be provided only with your name and email address to connect the LinkedIn Learning platform with your existing LinkedIn profile.

• What devices can I access it on?

  LinkedIn Learning can be accessed on any device that uses a browser and has access to the internet. See more information in these articles:
  
  Downloading and Updating LinkedIn Learning Apps
  Minimum System Requirements for LinkedIn Learning

• Do I need to be online to learn?

  LinkedIn Learning online video tutorials are offered as a streaming service, which means you need access to the internet to view the courses.

  However, you can download courses on your mobile devices and watch them without internet access. Your course history will sync with your account as soon as you are online again.

  See:

  Minimum System Requirements for LinkedIn Learning
  Downloading and Viewing Learning Videos Offline

• How can I save courses to watch later?

  You can save courses or videos you're interested in by clicking the Save icon. The Save icon can be found below any course recommended on your LinkedIn Learning homepage, to the right of a course title in your LinkedIn Learning search results list, or above the video on any course page.

  You can access your saved courses from the Saved page. To access the Saved page:

  Click your photo in the upper right corner of your LinkedIn Learning homepage. Click Saved.

  From this page, you can also access your In Progress courses, collections, learning history, and skills as well as recommendations. There's no limit to the number of courses you can save or complete.

• How much data does watching LinkedIn Leaning training typically use?

  LinkedIn Learning videos work best with a downstream bandwidth of at least 1.8 Mbps. For optimal quality, a minimum of 2.5 Mbps per user is recommended.

  There are three settings for video quality:
  360p – 1 hour video will consume about 246MB of data
  540p – 1 hour of video will consume about 480MB of data
  720p HD – 1 hour video will consume about 920MB of data /p>

  LinkedIn Learning is an online streaming service that will test your connection and provide the highest quality based on your internet speed. Also note that if you download exercise files, these vary from several MB to more than 1 GB in size.

• How can I get help once I am on LinkedIn Learning?

  LinkedIn Learning has a dedicated online help centre that can help troubleshoot and solve any issues on the site. You can access this from LinkedIn Learning or at https://www.Linkedin.com/help/learning/
  
  Some issues you can address through LinkedIn Learning online Help centre include:

  Cancelling My LinkedIn Learning Subscription
  To cancel your subscription: Click your photo in the upper right corner of your Learning homepage. Click settings. In the account type: Learning section, click manage. You’ll be redirected to the LinkedIn MY PREMIUM page.

  Saving LinkedIn Learning Courses and Accessing Saved Courses
  You can save courses or videos you are interested in by clicking the save icon. The save icon can be found below any course recommended on your LinkedIn Learning homepage, to the right of a course title in your LinkedIn Learning search results list, or above the video on any course page.

  Using the "Skills You’re Interested In" Feature in LinkedIn Learning
  Skills You're Interested In are skills, interests, and keywords associated with your career path and your LinkedIn Learning coursework. You can use this feature to discover relevant courses that support your current skills and interests.

• I have opted in to LinkedIn Learning but cannot access it through the LinkedIn platform?

  It is most likely that your activation of LinkedIn Learning was not completed. This can sometimes happen where internet browsers have blocked pop-ups.

  You can complete your full activation by logging into My CA and clicking on either the LinkedIn Learning tab at the top left-hand side of your screen in My CA or the "Access LinkedIn Learning" tile on the right-hand side of the homepage.

  This will take you directly to LinkedIn Learning to complete your activation process. If you continue to have issues, please contact the Member Support Team.

• Why am I still being asked to sign up for a free trial to access Linkedin Learning?

  Something has occurred in your activation process that did not allow the activation to be completed. You will receive an email from LinkedIn Learning indicating that your invitation to activate is waiting to be completed. Follow the link in the email to complete the activation process.

  Alternatively, you can complete your full activation by logging into My CA and clicking on either the LinkedIn Learning tab at the top left-hand side of your screen in My CA or the "Access LinkedIn Learning" tile on the right-hand side of the homepage. This will take you directly to LinkedIn Learning to complete your activation process.

• How do I access my enterprise license from the Learning app?
  • Tap Sign in with your organisation portal.
  • Enter the myca.linkedinlearning domain and tap Sign in with your organization portal.
  • Tap Continue.
  • Enter the credentials you use to sign in with your organization.
  • Tap Sign In.
• Why would my LinkedIn Learning access be revoked?

  CA ANZ want to ensure we are making the most of your membership resources and applying costs to areas that are most beneficial to you and your career development.

  If you have not used your LinkedIn Learning access for 6 months or more, we will give you a courtesy notice to give you the option to continue to use the platform, or we will revoke your access so we can re-allocate resourcing to the services you do use. You can re-activate your access at any time.

• How will I be notified my LinkedIn Learning access will be revoked?

  The courtesy notice will be sent to you as an email and will give you 4 weeks to log back into LinkedIn learning if you would like to keep your access active. If your login is not recorded during this time, the license will be revoked.

• Can I access LinkedIn Learning once my license has been revoked?

  You will not be able to access LinkedIn Learning and its content. However, you can reactivate your access at any time while you are a CA ANZ member. To re-activate, you will need to follow the same steps you carried out to activate your LinkedIn Learning initially with the same usage rule applying.

• If my LinkedIn Learning access is revoked and re-activate, will my progress be saved?

  If you are using the same LinkedIn email address for your re-activated LinkedIn Learning account, your progress and saved content will still be available for you to access.