Date posted: 01/02/2023

Natural disaster resources for New Zealand

A range of resources and useful links to help members respond to, and recover from, natural disasters in New Zealand.

In Brief

  • New Zealand is susceptible to many natural hazards, including earthquakes, volcanoes, erosion, landslides and extreme weather events.
  • This page contains information on wellbeing, government assistance and other resources for members, their clients, businesses and communities impacted by natural disasters.
  • We will update these resources with new links as they become available.

As natural disasters such as floods, storms, and droughts impact New Zealand, our thoughts are with all our members, including those in practice supporting their clients and the wider communities.

Chartered Accountants are often the backbone of their communities, and it is during times like these we often draw on the strength of our community and peers.

Your CA community is here to support you. We have a range of resources to help you respond and recover, including a Checklist for Small Businesses Impacted by Natural Disasters.

Auckland flood support (January 2023)

From 28 January, Auckland, Northland and Coromandel regions experienced extreme weather events resulting in widespread damage, with civil defence centres activated and households evacuated.

As clean-up and insurance assessments commence, Chartered Accountants ANZ has assembled links of resources and support available for affected members and clients.

Resource link Description
Auckland Emergency Management  Latest updates on the flooding and torrential rain in the Auckland region.
Auckland Council Information on what to do in a flooding emergency on private property or public land, and how to report flooding issues.
Work and Income Civil Defence payments are available for people who have been affected by the flooding in the Auckland region. For financial help, call 0800 400 100.
 Ministry of Social Development, Study Link  Help is available if you're affected by the floods in Auckland, Waitomo or Tairāwhiti. 
Civil Defence fact sheet
This page contains a fact sheet outlining what support is available and where can you get help.
Our Auckland. To Tatou Tamaki Makaurau Auckland Council Emergency Relief Fund to support Aucklanders affected by floods.
Ministry for Pacific Peoples 
Information and support for affected Pacific Aotearoa communities. 
Pacifica Futures
List of contacts including how to connect with Pasifika Futures partners for support.
Regular updates on the water supply and impact on wastewater operations.
Auckland Regional Public Health Service
Information on food safety, cleaning and restoring your home, and contact with floodwater. 
Student Volunteer Army, Te Hunga Tuao
Reach out to the SVA if you require assistance with non-urgent clean-up support.
Tenancy Services
Find out what you need to do if your rental property has been damaged by a natural disaster.
Crombie Lockwood
Insurance claims and assistance information specific to the Auckland flooding.
Insurance advice during and after a flooding event, and claims information specific to the Auckland flooding.
Vero Vero support for customers experiencing trouble with the Auckland flooding event.
Westpac Westpac is offering financial support to personal and business customers affected by flooding.
Kiwibank Flood financial relief options for individuals and businesses.
ANZ Support and information for insurance customers, personal and home loan customers and business customers. 
BNZ Assistance package to support customers who’ve been impacted.
ASB Support available to customers who may require emergency financial assistance.

Your wellbeing

Resources to support your wellbeing during a natural disaster.

Resource link Description 
CA Wellbeing CA Wellbeing provides resources and information to support mental health and wellbeing for our members. This includes counselling support through our Employee Assistance Program which is available to all members and can be accessed 24 hours, seven days a week. As a member, up to three sessions are provided free of charge.
Mental Health First Aid Guide for Chartered Accountants A guide, prepared in consultation with Mental Health First Aid Australia, on how to help a colleague or client showing signs of developing a mental health problem or in crisis. 
If they require immediate support, please call Lifeline New Zealand on 0800 LIFELINE (0800 543 354) or Lifeline Australia on 13 11 14.

Your clients and business

Government and other assistance for your clients and business.

Resource link Description 
Civil Defence Civil Defence provide the latest information about the emergency status and management in your region.
Work and Income Work and Income provide information on assistance available to those impacted by an emergency. This includes supporting clean-up projects after an event by providing subsidies or volunteers.
Government Information Hotline 0800 779 997 In a large-scale emergency, the Government Helpline will be activated to provide information about the services and assistance available to affected people. This includes emergency assistance, victim support and tax relief.
National Emergency Management Agency  Provides links to information useful in an emergency or disaster.
Inland Revenue: Donating trading stock Information on legislation introduced in 2021 which made it easier for businesses to donate trading stock to approved organisations (which are mostly registered charities) as well as to public authorities and non-associated persons.  Information on how to plan for and manage emergencies to minimise the impact on business.
Protecting your health in an emergency In the event of an emergency, ordinary systems and services are often disrupted and unhealthy conditions can develop. You may survive a major disaster but be at risk of serious illness. This New Zealand Ministry of Health information is designed to help protect your health.
Coping with stress and anxiety New Zealand Ministry of Health guidance for emergency response workers, health staff and volunteers on how to cope with stress and anxiety in an emergency situation. 

Your Community

Assistance available for your community.

Resource link  Description
Mayoral Relief funds 
Auckland (PDF)
Far North
Mayoral relief funds are administered by local authorities/councils. They are used to support and meet the needs of individuals, families, community organisations, small businesses, and marae affected by adverse events.
EQC  Access information on natural disaster insurance.
Rural Support Trust Access your local trust to obtain information and assistance in getting emergency or on-going help following an adverse event.
Ministry for Primary Industries (MPI) MPI provide information on government and community support available to rural communities and individuals after an adverse event.
DairyNZ Information to help prepare your business for and overcome adverse events.
Beef+Lamb New Zealand Access information about the support available to flood affected farmers and volunteers.
Ministry of Business Innovation and Employment (MBIE) Information on MBIE's Temporary Accommodation Service which assists households affected by a natural disaster to find temporary accommodation while their home is repaired or rebuilt.
Insurance and Financial Services Ombudsmen  Information and guides on lodging an insurance claim in the wake of a natural disaster.
Victim Support Provides practical advice on physical and emotional support available to those impacted by natural disasters.
ASB ASB can help customers recover from an unexpected difficulty and get back to normal from natural disasters.
BNZ Guidance for BNZ personal banking customers experiencing financial difficulty because of an illness, injury, loss of employment or income, or the end of a relationship.
ANZ If you are experiencing financial stress or difficulties, there are several ways ANZ may be able to help.
Kiwibank Guidance for Kiwibank customers about managing payments on your loans, credit cards or overdrafts, you may be in financial difficulty. This could be caused by situations such as a natural disaster.
Westpac Westpac Assist provides financial hardship support.

Other resources

Resource link Description 
Managing the banking relationship following natural disasters A guide with a rural insight for Chartered Accountants to help clients establish and maintain a good working relationship with their bank during or natural disasters. 
Help clients recover from natural disasters An Acuity article that explores how Chartered Accountants can help clients recover from of floods, fires, droughts and earthquakes.
CA ANZ checklist for small businesses impacted by natural disasters
A checklist for members impacted by natural disasters to use in their own business or to help them better advise clients who have been impacted.
Q&A: Dealing with natural disasters
This technical Q&A answers: I have a client that has been affected by the recent floods. What are the issues I need to consider when dealing with clients affected by natural disasters and is there any guidance available to help me?
Accounting implications of natural disasters
Information to assist businesses, their advisors and auditors when dealing with the accounting impacts of natural disasters.
CA Library crisis and disaster management reading list
Access a range of resources from the CA Library collection to help you respond and recover from natural disasters.