In 2024 the XRB held workshops with Tier 1 and 2 NFPs who report service performance information under PBE FRS 48 Service Performance Reporting, and assurance practitioners, which identified challenges being experienced in service performance reporting and assurance. This Consultation Paper outlines potential short-term actions the XRB could take to address the challenges.

The key points we raised in our submission are as follows:

• CA ANZ supports service performance reporting and assurance as a tool for transparency, accountability, and stakeholder engagement in the not-for-profit sector.
• We concur with the root causes of the key challenges being experienced by stakeholders, and we outline some specific examples.
• We support targeted amendments to PBE FRS 48 to clarify ambiguous areas and improve implementation provided they do not increase compliance costs.
• We recommend providing exemplars of service performance reporting, including the audit evidence required to substantiate the data, and illustrative performance measures by sub-sector.
• We support the provision of additional guidance for assurance practitioners, especially for issues such as materiality, internal controls, and sampling of service performance information.
• We also urge the XRB to complete a strategic review of user needs and cost-benefit considerations, particularly for non-donee organisations.