Virtual workshop technical requirements

The virtual workshops require you to have a computer, laptop or other technology to access them. To have an excellent experience, the following technical requirements are recommended: Operating system...

How to access My Capability Workshops

Bb Collaborate supports participants calling into active collaborate sessions, if support has been turned on for the room. Personal dial-In Candidates who can access the main room of a Bb Collaborate...

An overview of My Capability Workshops

Power and internet outages

These include: Scheduled maintenance on your area's infrastructure by your internet service provider or energy provider. An unexpected breakdown of internet or power infrastructure in your area. An...

Poor internet

A reasonably fast and reliable network connection is vital for a good experience when participating in a virtual workshop. An unreliable or slow network connection will result in poor audio and video...

Firewalls and web traffic

Computers connect to websites and web services through a wide network of devices known as the internet. To protect users and their devices, company IT will often configure firewalls on their network...

Mobile hotspot

If you do not have internet access at home, but you have good phone reception and a suitable data quota, you may wish to consider enabling your phone's ability to be a mobile hotspot. This will allow...

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Troubleshooting during a My Capability Workshop

Help with microphones

Grant your microphone permission Your web browser requires you to give permission to enable websites like the Collaborate workshop session to access your microphone. This is usually quite...

Known issues

Common error messages for My Capability Workshops

Dial in to a session

Common connectivity issues

Common microphone issues

 This needs: Equipment: An effective microphone and speakers, or combined headset. Internet connection: A reliable internet connection. Correct devices selected: Your desired sound input (eg...