Troubleshooting during a My Capability Workshop

How to login to My Capability Learn

My Capability Learn is a core learning and teaching educational technology used at CA ANZ by a range of stakeholders such as academics, candidates, members and other users. As a service that supports...

Help with microphones

Grant your microphone permission Your web browser requires you to give permission to enable websites like the Collaborate workshop session to access your microphone. This is usually quite...

Recommended technical requirements for the My Capability digital learning ecosystem

Known issues

How to get Technical Support with My Capability Learn

Users of My Capability Learn will occasionally have queries or issues that will require support. This support article covers the four main ways to get help. Visit our knowledge base Our knowledge base...

Common error messages for My Capability Workshops

Dial in to a session

An overview of My Capability Learn

The My Capability Learn system, also known as the ‘D2L Brightspace’ learning management system (aka LMS), is a core learning and teaching educational technology used at Chartered...

My Capability Learn and browser cookies

Web browser cookies are little pieces of information that a website stores on your computer when you interact with it. Your web browser will normally prompt you to allow/block cookies when you access...

Common webcam issues

This needs: Equipment: An effective webcam. Internet connection: A reliable internet connection. Correct devices selected: Your desired Video input (eg webcam) to be selected in your computer’s...

Common microphone issues

 This needs: Equipment: An effective microphone and speakers, or combined headset. Internet connection: A reliable internet connection. Correct devices selected: Your desired sound input (eg...

Help with webcams

Select the correct webcam If you enable your webcam, but only show a black screen, it is possible that you accidentally chose the incorrect webcam during the initial setup process. This can be...

Common connectivity issues

Help with speakers

Select the correct speakers If you are unable to hear others, it may be that the incorrect audio output (speakers or headset) is being used. For example, you may be expecting sound to be coming out of...