CA Advisory Group

CAAG provides counselling and support for CAs facing ethical dilemmas or weighing career decisions

In brief

  • CAAGs are local panels made up of experienced, senior CAs offering guidance for fellow members
  • A CAAG member can provide you with counselling and support on professional and ethical matters
  • The service is free and all discussions are strictly confidential

How CAAG can help

If you’re faced with a challenging ethical situation at work or an important career decision, the Chartered Accountants Advisory Group (CAAG) offers free, confidential guidance to help you choose a course of action.

The CAAG is made up of senior CAs with a broad cross-section of public practice and business experience. They provide counselling and support for CAs dealing with situations such as:

  • Pressure to act unethically
  • Knowledge of fraud or inappropriate conduct
  • Practice management issues
  • Career guidance questions
  • Decision to join or purchase a practice
  • Partnership problems (relationship or financial)
  • Conflict of interest
  • Disputes between clients
  • Succession planning
  • CA disciplinary process

When CAAG can’t help

CAAG members are not able to provide advice on:

  • concerns that aren't work related
  • specific technical matters
  • issues requiring legal advice

How to get help

Contact us and we’ll put you in touch with the CAAG manager for your region, who will refer you to the CAAG panel member who best suits your needs.

The CAAG panel member will discuss the matter with you on a strictly confidential basis to help you make a considered, informed decision about what to do.

Trans-Tasman network, local support

CAAG operates under Trans-Tasman guidelines and is made up of seven regional groups:

  • New South Wales
  • Australian Capital Territory
  • Queensland
  • South Australia and Northern Territory
  • Victoria and Tasmania
  • Western Australia
  • New Zealand

Each group has a Chair, active members and regional office support.

Need support?

We can put you in touch with CAAG

Contact us

Emergency Contacts


  • Lifeline

    Lifeline’s crisis line is staffed by trained volunteer telephone counsellors who are ready to take calls 24 hours a day, any day of the week, from anywhere in Australia. Lifeline also offers an online crisis support chat line.

    Ph: 13 11 14

  • beyondblue

    The beyondblue information line provides information and referrals to services for depression and anxiety. Resources can also be downloaded from the beyondblue website.

    Ph: 1300 22 4636

  • SANE Australia

    SANE Australia’s online and phone helplines provide information and referrals 9am-5pm (AEST), Monday to Friday. Email enquiries about mental health are usually answered within 3 working days. A free information pack can be requested 24 hours a day.

    Ph: 1800 18 7263
    [email protected]

New Zealand

  • Lifeline

    Lifeline – 0800 543 354 (or (09) 5222 999 within Auckland)
    Lifeline Aotearoa's telephone counselling service provides free, confidential support 24 hours a day, 7 days a week counselling and support. Providing a safe, effective and innovative service to support the emotional and mental wellbeing of our communities.

  • Samaritans

    Samaritans – 0800 726 666
    Samaritans offer non-judgemental, confidential support to anyone who is lonely or in emotional distress. Available 24 hours a day for people who may be feeling depressed, lonely, or even contemplating suicide.

  • Depression Helpline

    Depression Helpline – 0800 111 757 (or free text 4202)
    To talk to a trained counsellor about how you are feeling or to ask any questions. We all face challenges to our mental health. Depression and anxiety changes the way we think, feel and deal with tough times. Whether you call it distress, depression, or anxiety, it doesn’t matter. What matters is that you understand what’s happening, and know what you can do to feel better – Depression Helpline is a free 24/7 helpline.

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