Please read the following information before completing this form

1. This form is for making a complaint about a Member or Former Member, firm, Practice Entity Member or others subject to the jurisdictions of Chartered Accountants Australia and New Zealand (CA ANZ) and/or the New Zealand Institute of Chartered Accountants (NZICA).
2. NZICA deals with complaints about members and others resident or practising in New Zealand, including any current or former Non-Member Principal, Licensed Insolvency Practitioner or Qualified Statutory Accountant or Auditor licensed or recognised by NZICA. CA ANZ deals with all other complaints. References to “Member” in this form are references to any person or entity that comes within this jurisdiction, unless otherwise stated.
3. A complete and signed Complaint Form (including any authorisation forms signed by additional complainants or representatives) will, upon acceptance by CA ANZ or NZICA, constitute an agreement between you, any person on whose behalf you are authorised to bring this complaint and CA ANZ or NZICA (as applicable).
4. Complaints about firms or Practice Entities that are not Practice Entity Members may be made using this form but may not be progressed as a formal complaint depending on the nature of the matter and whether or not it comes within CA ANZ or NZICA’s jurisdictions. We will review the information provided and assess whether it can be progressed as a complaint or may be separately investigated. If the matter is independently investigated, because of the confidentiality of the complaints process, we may not be able to share details of any such investigation(s) with you.
5. Unless there are good reasons not to, you should try to resolve the matter directly with the Member before making a complaint. Please include details of what actions you have taken to try and resolve the issue with the Member.
6. The information you include in this form will help us to understand your complaint. Focus on your main concerns, and be as clear and detailed as possible in explaining your concerns about the Member’s conduct.
7. If your complaint relates to more than one Member you must complete separate forms for each Member and ensure you clearly explain what your concerns are in respect of each Member. You may submit your complaint by either:
   1. submitting multiple complaints through the online complaint portal dealing with each member separately; or
   2. downloading the Complaint Form and completing it for each member and then submitting them together with your supporting documents through the complaint portal or sending them to us at the relevant address provided at the end of the form. 
8. If you are making a complaint with another person or a representative is making a complaint on your behalf, you will need to give authorisation and sign the declaration section of the complaint form. If there are additional complainants or you are submitting the complaint online, please complete the Additional Complainants & Representative Authorisation Form and upload it with your supporting documents.
9. A copy of your complaint will be sent to the Member who may be asked to respond to the issues in your complaint. We cannot proceed without your consent to do this.
10. You must complete each section carefully, include supporting documentation and you, any other complainants and any representative who is making the complaint on your behalf will be required to sign the declaration section of the form and the Additional Complainants & Representative Authorisation Form (if applicable).  We may not take any steps in relation to incomplete forms.  
11. DO NOT provide any personal information about yourself or any third parties (other than the Member the subject of the complaint) or any government identifiers (e.g. tax file numbers) unless it is absolutely necessary to understand your complaint.
12. You will need to provide copies of relevant supporting documentation and details such as a timeline; relevant correspondence; a copy of the Member’s terms of engagement; relevant contracts; agreements; deeds; valuation, liquidation or audit reports; tax statements; or decisions from the courts or other regulators that are not subject to any confidentiality or suppression orders. You should consider collating this information before you complete this form. The following file types are accepted: .pdf; .doc; .docx; .xls; .xlxs; .jpeg; .jpg; .png. If you need to submit a different file type please contact us.

Contents

You will be required to complete all sections:

Your draft application will save as you progress. We keep draft applications on file for 7 days.