acuity
How talking to clients avoids complaints
A communication breakdown with a client can cause serious pain for chartered accountants. Here’s how to avoid it...
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acuity
Helping family business clients spot the potholes
Accountants advising family firms need more than technical accounting expertise to get it right. Robert Powell FCA, the 2018 Family Business Australia Accredited Adviser of the Year, shares his tips...
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acuity
7 tips for great Google Ads for accountants
What’s the secret to getting Google Ads right for accounting practices? Use these tips to boost leads and conversions...
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acuity
How CAs can avoid conflicts of interest in joint ventures with clients
Entering a joint venture with a client isn’t against CA’s ANZ Code of Ethics, but conflicts of interest can arise...
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acuity
What skills do accountants of the future really need?
CAs looking to the future should add to their financial training with great communication and relationship-building skills...
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acuity
6 tips to improve your memory
Memory coach Tansel Ali learnt two Yellow Pages phone directories in just 24 days. Use his memory training tips for yourself...
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acuity
5 ways accounting practices can upsell their services
When you empower your team with practical consulting skills, the fear in selling your firm’s services dissolves...
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acuity
Combining digital with the human touch
Despite the rise and rise of technology, great customer service for all sorts of business is still driven by human interaction...
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acuity
How to get client terms right
Failing to set clear terms of engagement with clients can be risky for accountants. Here’s how to avoid complaints and disputes...
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